NHS Booking and Referral Standard

Roles and Responsibilities

Roles and responsibilities for each involved party are described below.

The suppliers are responsible for:

The primary relationship with the healthcare provider
Supporting business change activities including training, designing new workflow and procedures
Completing the development against the BaRS
Providing view access to any new user interface and functionality developed in order to support business change
Conducting testing in a non-production environment
Providing testing and training documentation required
Installing and updating software
System configuration
Onsite/remote support throughout testing
DCB0129 compliance
Supporting technical triage process for identified issues
Providing a timely response and resolution to any issues or incidents reported
Participating in regular conference calls to discuss any matters arising from the testing
Reporting Live incidents to National Service Desk who will involve the BaRS Programme, if required.

Core staff that should be involved:

The Providers are responsible for:

The primary relationship with the supplier
Business change activities. This may include designing future state, gap analysis, updating policies and procedures, training, communications, benefits identification and management
Ensuring that DCB 0160 has been completed as part of the internal clinical governance process
Clinical Lead and Clinical Safety Officer sign off
Provision of UAT and Production environments, configuration, and training
Communications to ensure the whole organization is supportive and understands their responsibilities
Providing feedback on documentation
Producing UAT Test scripts and performing the testing within the agreed timescales
Reporting any issues identified during the testing in a timely fashion with the supporting information e.g. call reports and call recordings where appropriate
Participating in regular conference calls to discuss matters arising from the testing
Reviewing and updating their Information Governance transparency information
Reporting Live incidents to suppliers through the usual service management agreement.

Core staff that should be involved:

NHS England (BaRS Team) are responsible for:

The development of the Booking and Referral interoperability standard
Solutions assurance including:
- Approval of evidence provided as part of the BaRS Onboarding process
- Issuance of Technical Conformance Certificate prior to connection to BaRS Infrastructure
Compliance with DCB0129

Core staff that should be involved: