Integration Pattern

Refer to Participants for more information on CAT, Requester HCP, Provider HCP and other participants.

Alberta's eReferral and eConsult integration pattern is based on a Single Entry Model. Alberta's Central Access and Triage (CAT) referral model provides an enterprise solution for a Single Entry Model by appointing a single entity within a service area to be accountable for:

  • Providing a single, centralized point of access for service requests from Requester HCPs throughout the service area;
  • Ensuring that a submitted service request is complete and appropriate;
  • Assigning the service request to the next available appropriate Performer HCP;
  • Ensuring that assigned requests are reviewed and, if accepted, completed by the appropriate Performer HCP;
  • Managing and storing the shared Service Record on behalf of all participants in the referral process.

In the CAT model, a shared enterprise/central RMS is used to manage a shared Service Record that the Requester HCP, CAT team and Performer HCP all contribute to.

Integrations with POS systems enable:

  1. A Requester HCP to initiate the referral process from their POS (Source System) by requesting a Service Record be created and assigned to a Performer HCP and to receive acknowledgment, status updates (etc.)
  2. The CAT team (in the role of Case Assigner) to transmit the Service Record to the assigned Performer HCP and to receive acknowledgement, status updates, etc.
  3. The CAT team (in the role of Case Assigner) to notify the Requester HCP that the Service Record has been created and of its interactions with the Performer HCP as the request is assigned, accepted, completed, etc.

The CAT architecture with the relevant actors is illustrated below. In this architecture, the Central RMS will have integrations with many Source Systems and Target Systems where all are POS systems.

cat-model