Report an incident
If you are using BaRS in a live environment, then follow the guidance below if you experience a service issue.
- Follow your existing support processes with your system supplier
- If investigations indicate a BaRS Proxy or third-party supplier issue then raise an incident with the National Services Desk.
How to contact the National Service Desk
Email: ssd.nationalservicedesk@nhs.net
Telephone: 0300 303 5035
Online portal: NHS England Customer Portal
Suppliers can also raise an incident directly from My developer Hub on the Digital Onboarding Platform.
National Service Status (HSCN connection needed)
View the status of all our services and sign up for national service updates