Report an incident
If you are using BaRS in a live environment, then follow the guidance below if you experience a service issue.
- Follow your existing support processes with your system supplier
- If investigations indicate a BaRS Proxy or third-party supplier issue then raise an incident with the National Services Desk.
How to contact the National Service Desk
Email: ssd.nationalservicedesk@nhs.net
Telephone: 0300 303 5035
Online portal: NHS England Customer Portal
Suppliers can also raise an incident directly from My developer Hub on the Digital Onboarding Platform.