Scope and Content
Customer Tracking for Western Supply Store
Overview
As a western supply store, it is essential to keep track of our customers and their preferences to enhance customer satisfaction and improve our sales strategies. By maintaining a detailed database of customer information, we can offer personalized services and promotions that align with their interests.
Use Case Description
Title: Track Customer Preferences
Primary Actor: Western Supply Store
Goal: To maintain a comprehensive record of customers' personal details and preferences for better service delivery.
Preconditions:
- The customer interacts with the store either physically or online.
- Customer consent for data collection is obtained.
Postconditions:
- Customer data is stored securely in the database.
- The store can access customer preferences for personalized marketing.
Logical Model
| Element | Description | Min | Max | Data Type | ValueSet |
|---|---|---|---|---|---|
| First name | First name of the cowboy | 1 | * | String | |
| Last name | Last name of the cowboy | 1 | * | String | |
| Photo | We don't want the sheriff to be able to request photos for wanted posters | 0 | 0 | Image | |
| Date and time of death | If the cowboy has passed away, we need to know the precise timing | 0 | 1 | Datetime | |
| Favorite cowboy hat | The type of cowboy hat the cowboy likes to wear most | 1 | 1 | Code | Cowboy Hat Types |
Cowboy Hat Types ValueSet
| Code | Human readable name |
|---|---|
| cattleman | Cattleman |
| pinched-front | Pinched Front |
| brick | Brick |
| gus | Gus |
| open-crown | Open Crown |
| gambler | Gambler |
| tom-mix | Tom Mix |
| derby | Derby |
PlantUML Diagram
Below is a PlantUML diagram representing the logical model for tracking customer information.
Benefits
- Enhanced Customer Experience: By understanding customer preferences, the store can tailor its offerings to match customer needs, leading to increased satisfaction.
- Targeted Marketing: Personalized promotions and advertisements can be crafted based on customer data, improving marketing effectiveness.
- Inventory Management: Insights into popular cowboy hat types can help optimize inventory, ensuring that popular items are always in stock.
Conclusion
Implementing a customer tracking system will provide the western supply store with valuable insights into customer preferences, enabling better service delivery and strategic decision-making.