Sender responsibilities
- Log errors returned for incident investigation by IT support staff
- Ensure sufficient information for appropriate local incident management is captured
- Communicate with receivers should an unexpected error be received consistently (REC)
- Communicate with NHS Digital should a persistent error state be encountered from BaRS (PROXY)
- Inform end-user with a suitable message appropriate to the business flow, for example: critical error with advice to call local IT helpdesk, or business process options to warn users to choose another service