Example: Central Access and Triage (CAT) Model

Alberta's Central Access and Triage (CAT) referral model provides an enterprise solution to Single Entry by appointing a single entity within a service area to be accountable for:

• providing a single, centralized point of access for service requests throughout the service area
• Ensuring that requests are complete and appropriate before assigning to a Performer HCP
• Assigning the service request to the next available, appropriate Performer HCP
• Ensuring that requests assigned are accepted by and completed by the appropriate Performer HCP
• Managing and storing the shared Service Record on behalf of all participants in the referral process

In the CAT model, a shared enterprise RMS is used to manage a shared Service Record that the Requester HCP, CAT team (Case Assigner with additional responsibilities) and Performer HCP all contribute to.

Integrations with POS systems allow:

1. A Requester HCP to initiate the referral process from their POS (Source System) by requesting a Service Record be created and assigned to a Performer HCP by the CAT team and receive acknowledgment, status updates (etc.)
2. The CAT team (in the role of Case Assigner) to transmit the Service Record to the assigned Performer HCP and receive acknowledgement, status updates (etc.)
3. The CAT team (in the role of Case Assigner) to notify the Requester HCP that the Service Record has been created and of its interactions with the Performer HCP as the request is assigned, accepted, completed (etc.)